Terms and conditions

1. Who we are

This website, hoopla.agency, is owned and operated by Hoopla Interactive Services, a partnership firm registered in India, with its registered office at 5th Floor, RMZ Spire, Silpa Gram Craft Village, HITEC City, Hyderabad 500081, Telangana, India (referred to as "Hoopla", "we", "us" or "our").

GSTIN: 36AAFFH5725E2ZI
Email: hello@hooplaindia.com
Telephone: +91 98667 92222

By accessing this website, engaging our services, or participating in a campaign we operate, you agree to these terms. If you do not agree, please do not use this website or participate in our campaigns.

2. What we do

Hoopla is a creative and marketing company. We provide strategy, creative, production, campaign operations and distribution services to business clients, which are typically corporate brands and their marketing teams. Our services are offered on a business-to-business basis under separate written agreements, purchase orders or statements of work agreed with each client.

We do not sell any goods or services to members of the public through this website. This website is informational and provides a contact form for business enquiries.

3. Campaign operations and payouts

As part of our services, Hoopla designs and operates promotional and engagement campaigns on behalf of client brands. Certain campaigns include rewards, incentives, cashback or prize disbursements paid to eligible participants ("beneficiaries") through UPI or other electronic payment methods, using regulated payment service providers.

In relation to such campaigns, the following applies:

a. Funding. All amounts disbursed under a campaign are funded by the client brand on whose behalf the campaign is operated. Hoopla does not collect, solicit or accept any money from members of the public, and no payment or purchase is required from any participant in order to receive a campaign payout unless the campaign's own published terms expressly state otherwise.

b. Campaign-specific terms. Each campaign is governed by its own published terms and conditions, which set out eligibility criteria, the qualifying action, the reward value, the campaign period and any limits. Where campaign-specific terms conflict with these general terms, the campaign-specific terms prevail for that campaign.

c. Eligibility and verification. Payouts are made only to participants who meet the published eligibility criteria and whose details pass our and our payment partner's verification and fraud checks. We may require a participant to provide accurate identifying information, a valid mobile number and a valid UPI ID or bank account in the participant's own name.

d. Payment processing. Disbursements are processed through licensed payment service providers and banking partners. Hoopla does not operate as a bank, a payment system operator or a financial institution, and does not hold participant funds on deposit.

e. Rejection and withdrawal. We may withhold, reverse or cancel a payout where we reasonably believe a claim is fraudulent, duplicated, automated, made in breach of campaign terms, or where required by law, by our payment partner or by the client brand.

Payout failures, reversals and claims are dealt with in our refund and payout policy.

4. Acceptable use

You agree not to use this website or participate in our campaigns in order to: break any applicable law; submit false, misleading or another person's information; attempt to obtain a payout you are not entitled to; use bots, scripts or automated means to enter a campaign; interfere with the security or operation of our systems; or infringe the rights of any person.

5. Intellectual property

All content on this website, including text, images, video, design and code, is owned by Hoopla or by our clients and licensors, and is protected by applicable intellectual property laws. Client work shown on this website remains the property of the respective brand owners and is displayed for portfolio purposes. You may not reproduce, distribute or create derivative works from this content without written permission.

6. Third party services and links

This website and our campaigns rely on third party services, including payment service providers, messaging platforms and analytics providers. Where you are directed to a third party service, that service's own terms and privacy policy apply to your use of it. We are not responsible for the content or practices of third party websites linked from this site.

7. Disclaimers and limitation of liability

This website and its content are provided on an "as is" basis. While we take reasonable care to keep information accurate and current, we do not warrant that the website will be uninterrupted, error free or free of harmful components.

To the extent permitted by law, Hoopla shall not be liable for any indirect, incidental, special or consequential loss arising from the use of this website. Nothing in these terms limits any liability that cannot be limited under applicable law. Our services to business clients are governed by the liability provisions of the relevant client agreement, which prevail over this clause for those clients.

8. Grievances and contact

For any question, complaint or grievance relating to this website, our services or a campaign payout, contact:

Grievance Officer
Bhargav Lakkaraju, Founder and CEO
Hoopla Interactive Services
5th Floor, RMZ Spire, Silpa Gram Craft Village, HITEC City, Hyderabad 500081, Telangana, India
Email: hello@hooplaindia.com
Telephone: +91 98667 92222

We acknowledge grievances within 48 working hours and aim to resolve them within 15 working days of receipt.

9. Changes to these terms

We may update these terms from time to time. The version published on this page, with the "last updated" date shown above, is the version in force.

10. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms.